When we arrived in Marmaris this May the transfer company took us to a different hotel, the Green Nature Spa Resort, first time we knew it existed and not a patch on the Green Nature Diamond Hotel that we had booked and stayed in the year before and believed that we were booked into this year.
The manager in the Green Nature Spa Resort stated that this error happens all the time and he contacted the Green Nature Diamond Hotel to arrange our transfer to stay there. We emailed Love Holiday, no reply, called their Inresort team, held on for 55 minutes, no reply, left call back requests, no call back....we eventually gave in and paid the difference to stay in the hotel that we believed we had booked and we got on with the holiday.
On our return we attempted to change the hotel booking for our September holiday using their online amendments option, as that is the only way you can amend your trip, only to be told by reply email that they couldn't amend it, tried again, told it was £425 to change it, nearly a third of the holiday cost, this included £75 per person admin fee, tried again and was told there was no availability on our booked dates, even though we could book it on their website on the same date, same flights, same transfers. We then contacted ABTA, quick reply then nothing for 6 weeks, until today, we have received a reply from ABTA saying that Love Holidays said "we booked the wrong hotel", the Green Nature Spa not the Green Nature Diamond, even though we continually referred to our original stay last year, which was booked by Love Holidays, when we made this years bookings.
The hotel room that we requested, if possible, was on the 5th floor, looking out to sea, which in the hotel they booked didn't exist, indeed they would have needed to build another floor and move the hotel 1.5 miles nearer to the coast to have this option.....
ABTA seem to have accepted that this doesn't appear to be Love Holidays fault, even though I specifically requested the same room as last years holiday, in the same hotel!
I believe ABTA are just a pawn in the holiday game, funded by the travel companies membership fees and are biased towards their members, this may not be the case but if websites like this and numerous others which have negative feedback regarding Love Holidays were taken seriously then Love Holidays would be stripped of their ABTA status and hard working couples, families and individuals would be at least forewarned and wary of using Love Holidays to arrange their next trip.
We are happy to pay a fee for the hotel change as it is definitely worth it but to have to give Love Holiday £150 just to amend the hotel is ludicrous.
Travel operator: Love Holidays
Hotel tip: Great hotel, any rooms from 3130 to 3149, 4130 to 4149 or 5130 to 5149 are the best, if available, but just don't book it with Love Holidays as their customer service and support is non existent.
Weather was fantastic we had a thunder storm one tea time the worse we have ever seen in Turkey but with in 2 hrs it was lovely again,
No matter what time off day we woke we always got sun beds, we will deftinatly be returning to this hotel in the near future a great holiday meet some lovely people
Travel operator: D.I.Y
Travel operator: qwertry travel
Travel operator: TRAVELSOON.COM
Travel operator: Global Travel
Travel operator: thomas crook
Travel operator: your travel
We particularly liked that although the hotel is big it was always very easy to find a quieter place to sit with several bars dotted about, indoors and out, shaded and sunny at various times of the day and night.
We had a family turkish bath on our first full day and our kids loved it especially the "pillow cases full of bubbles they cover you with" what a way to start your holiday - a must try experience for the whole family!
Hotel is set back from the hustle and bustle of the town and we found it surprisingly quiet at night - rooms well soundproofed- but only a 5 minute walk takes you to the main road and the nightly "Artisan Street" is a lovely stroll home.
We've not commented on the entertainment as we didn't sample it during our stay - our boys are 11 and 12, pool games and kiddies disco didn't appeal but we didn't enquire further. They enjoyed the pool and slides during the day and were happy just to relax in the evenings. The pool water has a strangely bitter taste which takes a bit of getting used to, but doesn't sting your eyes the way heavily chlorinated pools do and the pool area is kept very clean and tidy by pool boys who never seem to sleep! We saw a few people slip around the pool so warn your kids not to run. One point though, there is NO "shallow end" the depth goes from 1.4 m to 1.6 in the big pools (accessed down ladders not steps or slopes) and there are two dedicated baby paddling pools, neither particularly well shaded.
Also some comments about the disabled ramps being too steep etc. None of our party were in wheelchairs or had mobility difficulties but several fellow guests were and appeared to be coping easily with the ramps which were less steep than some we have in our city center streets here.
Travel operator: Thomas Cook
Our first impressions were that it looked nice and being 3 18 year old girls they gave us the key and expected us to find our hotel in the pitch black without any sort of direction and because there were 3 different blocks this was not easy because we didn't have a clue where we was going!
When we finally found our room we walked in to see there was carpet on the floor and in turkey with the weather so hot it was shocking to see carpet instead of wooden flooring. They also said that the room was for 3 people but when we walked into it, it was so small and cramped and they had just chucked another metal fold up bed next to ours so we couldn
Travel operator: Thomas cook
The food was ok but mainly catered for the German and Russian visitors, particularly at breakfast so we tended to go to the Diana bar for our full english whch at 4lira was excellent value and the staff here were so warm and welcoming. Would highly recommend this place as even the evening meals were amazing value and very nice.
The spa programme is quite good value too. On out last day thre of us had an anti stress programme which consisted of turkish bath, massage, facial and apple tea and only cost
Travel operator: Thomas Cook
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