Travel operator: portland
On the positive; the hotel areas and pools are clean. Sheets are clean and beds are comfortable. Mini bar and room service we thought were very reasonable.The view from our 4th floor room (No. 445) was the best view we'd ever had in a hotel ! Staff were pleasant enough (but we did not find the receptionists overly helpful). The hotel shops were reasonable in their prices (even cheaper than the bizarre in Marmaris in some cases - though we were at the end of the season). Food was varied and hot. There is an excellent beach bar which was reasonably priced (you may have to ask for the kids menu though as it is not always given you) and both the food and the views here were very good indeed.
On the negative; be warned - room 445 does have twin beds, and so do many of the rooms on the 4th floor - however, determined to stick to our wonderful view (don't expect to get a sea view below the forth floor as there are too many trees !) these were easily pushed together for us, by housekeeping, and was no longer an issue. The food was good, but not to the standard in either quality ,or variety, that we had experienced in the 4* Iberostar Creta Panorama in Crete (and being 5* quite frankly we were expecting much better !). The hotel room was clean, but was a little dated, particularly the bathroom where the floor tiles were stained and finish of tiling poor. Ferral cats were another issue in the outdoor dinnig area - not helped by a small minority of guests actively encouraging them by feeding them at the table - really Iberostar should do more to tackle this problem (its not the first hotel of theirs where we have seen this). The hotel boasts a very impressive water chute running from the outdoor to the indoor pool - however this was only running one day in our seven day visit (despite repeated requests from my son to turn it on). I must point out that this was probably a blessing, as it would not pass any UK safety standards; being lined by concrete and hard rocks from top to bottom - the potential for children to knock themselves unconscious before hitting the plunge pool at the bottom was quite frightening ! As it was, the surface of the chute was painted concrete, which was wearing badly and on our visit and our son picked up a number of nasty grazes to his chest ,back and arms. This coupled with the lazy river's decapitating bridges (!) should lead to a total redesign of the whole pool area - the concepts are good but safety has not been a priority. There are also no toilets near the pool or beach bar area - the nearest being back in the main hotel - not good if you have young kids !! The indoor pool is nice, but very dimly lit for the duration of our stay, though it was occasionally heated to quite a reasonable temperature on an adhoc basis (it would have been nice if they had heated the outdoor pool to the same temperature as a permenant feature !)
Other reviews have said this is the best hotel in Marmaris - I wouldn't doubt it ..(though are a few newer looking ones further out on the Icmeler road, that look like they'd give it a run for its money ). If you are an Iberostar addict though, you could be a little disappointed with this one, given its 5* status.....maybe it is just a cultural difference.... but Iberostar I'm sure you could do much better.
Travel operator: Independently booked
Travel operator: Thomas Cook
Travel operator: Thomas cook
Tables would be set as you waited, two forks/
knives per person.Glasses for wine/water don't be silly.Wine waiter service,are you mad? breakfast/ dinner even the gourmet restaurent the standard of service was pathetic.
Hotel rooms,we had a suite, woowoo,paper peeling of the walls and an A/C unit that leaked water onto the carpet for a week.To use the shower one had to kneel in the bath.
Location,well positioned,just far away from the headbangers area.
The staff,Reception very good and helpful,animation team,very good.The waiters,undertrained to 5* and leaderless..Head waiters,in job title only,ability zero.The dress code for dinner was non existant, flipflops,shorts and vest was the norm.
On two occasions that we were informed of,the pool had to be treated because of persons defacating into at night.
The entertainment is very basic,you will shake your head in disbelief.Have you laughed at a ventriloquist? on the radio.thats the standard.
It was not unusual to be confronted late at night in the gardens by gangs of youths/girls(guests)who's parents had left them to their own devices whilst they were off enjoying the night life.
We stay regularly in 5*hotels and know what 5* service is and the Grand Azur is, internationally at best 3*, by Turkish standards 5*.If you use it,look at the guests comments book in reception,3*holiday makers think its great,4*guests have reservations but accept it,expierenced 5* guests know that it is abysmal.
Finally,in the restaurant,non smokers have to walk through the smoking area to be seated.
Travel operator: vision holiday
The standards are extremely high throughout, the choice and quality of food for breakfast and dinner was very good.We like good quality food and we were not disappointed.
We noticed their was always a member of the manangement team walking throughout the restaurant ensuring high standards were maintained at all times.
We found all the staff extremely helpful and attentive, we will return again in 2006.
Travel operator: Thomas Cook
We have all agreed we will not stay anywhere else
We were only home 3 weeks and we have booked to go again in Sept.
Travel operator: Manos
Breakfast dining was below standard. You could sample a glass of their extremely watered down orange squash....yes, squash !! but if you wanted orange juice you had to pay for it! and tinned fruit was a staple part of the menu !!!! However, evening dining was more appetising...thankfully!
Your sun beds are free but if you want to relax comfortably on a mattress...you have to pay for it. Mmmm...nice touch!
I have to give praise to the cleaning and maintenance team who are the backbone of this hotel - such hard workers who truly deserve some recognition.
In all other areas.......
5 star... even by turkish standards....I think not!!!
Travel operator: Thomson
The standard of food was excellent both at breakfast and dinner. We ate three times at the pool side bar and once at the beach bar on all of these occasions the food was also excellent. We didn't think much of Marmaris its self but thankfully we where far enough out of the centre not to care that. Thus the 5* scoring of location.
The staff where polite and helpfull on the two occasion's we ate in the gourmet resurant one of which is free for all guests. The food was wonderful but the speed and frequency of the staff could have been a little bit quicker both meals lasted about three hours.
The entertainment was just what I would have expected, piano bar, Turkish night and disco but sitting over looking the sea with wonderful scenery listening to a live band was a really enjoyable way to see the evening out.
In all the brochures the day time activities were listed as darts, chess and tennis, thankfully this did not turn out to be the case as I took part in beach volley, water polo , water volley and shuffle board.
All in all an outstanding hotel 5* in any country and we've been to a few just would'nt rush back to Marmaris.
Travel operator: T/ cook
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