Hiya
I just came back from 1 week at Seren Sari. I was moved there after I arrived at Goldstone Hotel and they had no record of my booking. They walked me around with my luggage to 5 different hotels before they could find me a room. I was not impressed as you can imagine!
The hotel was disgraceful. I have used backpackers, B&Bs and luxury in the past. I don't generally care about accommodation as long as its safe as I never plan to be in it besides from sleeping.

The air conditioning is expensive and unreliable. The noise from surrounding bars is pretty loud but I guess that's just Marmaris for you and I hadn't realised how touristy it was - much to my dismay. There was dried blood on my bedsheets, the curtains were ripped and the worst part was that the doors didn't lock or close properly so I didn't feel very secure. Luckily I was on the top floor so the view was fab (ask for room 501) and if anyone did want to break in it would have to be one of my top floor neighbours.

Whilst there I heard several people complain about the reception staff. I had absolutely no problem with them and found them very helpful and friendly. I did witness quite a few people shouting at them and generally being very rude as their English isn't 100% however they are Turkish not English so you if bear that in mind and be polite they will treat you with utmost respect.

The lift is tiny, the stairs are fine however at night the sensor lights didn't work properly so often I was hugging the railings on my way down/up the stairs. And the carpets are coming up so you have to be careful not to trip.

Food is OK at the hotel however I am not a fan of eating British food abroad as I like to try the local dishes. I found it almost impossible to find anything authentic and I found Marmaris expensive and on par with UK prices.

There is a supermarket about 500 metres from the hotel so you can buy food/water there for the day. I would recommend this because a 50ml bottle of water anywhere in Marmaris is about

I travelled to this hotel with some reservations after reading the previous reviews however i couldn't have been more happy with my choice. The rooms where clean and spacious and although the air con was only in bedroom it cooled the whole apartment. The staff where excellent and couldn't help you enough the pool, bar and reception area was always clean and tidy. there was a problem getting sunbeds but we just sat at the bar area or lay on the decking. The staff gave us a daily dance around the pool and had a pool party a few nights. The dolmus(bus) ran about 150meters from the hotel which costs just 1 YTL and ran from about 7am until 1am so getting into marmaris was no problem. 2 of our party stayed at the rosy apartment which has far better reviews but even they had to admit the seren was far superier.

Arrived at Seren apart at 7pm, found out the room we had was in cellar facing brick wall. We had booked double bed on ground floor. They do not have any double beds only put two singles together. bathroom never touched throughout,beds changed twice both when moved rooms. Staff cooking and serving food with cigarette in mouth.they ask you to run tab up at bar then add lots more on your bill. The staff are freindly at start depends how much you spend at bar,Keys and passports left at recepion which is outside and anyone can take them,or look for personal details. Night staff always asleep during night and always away from reception, so left for anyone to have a look or take keys and passports.Micky,Eddie,Alex ok but can be very abrupt if not get own way. Owners total waste of space do not want to here about your problems. Owners wife comes every morning at 8.00 am to collect money,tried to speak to her 9 times very ignorant woman. Met alot of people there,Daz,Viv and family from south shields, and all the Sea Cadets from Liverpool and Hull, had some fun with them was sad to leave they gave us great sending off. Gill, john got embarressed you giving him kiss boarding bus.

We arrived in tukey at the Seren apts to be told they were overbooked and there was no rooms for us, we were then taken to the hotel.When we got there we were given 3 rooms on different floors. one of the rooms on top floor the balcony door did not close properly and curtains hanging off. the other 2 rooms were no better, the carpets were filthy. we refused these rooms and were eventally given rooms. in their hotel next door. they were slighty better but as we had 2 teenagers with our party we wanted to stay together.we spoke to rep who was of no help.we eventually were given rooms in apts 1 week after we arrived, but then after agreeing to take rooms, we were then told there was only 2 rooms available that day and 1 the next day which we could put up with. tha next morning after guest left, we were then told still no room. 2 days later after a lot of complaining and telling receptionist, we were getting in touch with british press, we finally got third room. The other 2 rooms 1 had a big tank outside the door and the other room had no fridge which they kept promising to change. no bin or glasses etc. we found out on our last day that it was the room staff used and had no intention of fixing fridge. the 2 weeks we were there on an almost daily basis, we saw guest arriving to be told they were overbooked and be taken to the hotel.

when we arrived at the hotel it look dull and boring
and we weren't happy when we were in a room downstairs.
but after the first day we realised we were wrong.
the hotel was quality and it wasnt dull and boring, it was better to be downstairs as it was cooler and there was less noise.
the staff were great, micky was a great person as was alex, ebo and nihad and eddie was a great cook.
you could have a good laugh with all the staff and didnt care about the noise as they joined in.
i would definatly go back to seren apartments,
it is a great place to stay and you cant expect anymore for a 2 star apartment.

My Dad booked these apartments again after the great time we had last year.
The rooms are cleaned almost every day and fresh towels every 2nd day.

You can buy cooked food at the poolside bar. My kids enjoyed the food and it was cooked well. Also the bar is linked to the Seren Sari restaurant so meals can be ordered in from there.

The bar staff were different from last year but Micky, Eddie and Sam are great. They made the holiday so much fun and they would do anything for you. The kids loved them.

We will be back again. Hopefuuly the bar staff will remain!!

we booked this holiday through hays travel and it was one of th best we have had.they treat everybody young or old with the same respect and try to please.so thanks to all the other guests, cleaners,receptionist,and most of all micky,eddie & sam (turn that music down) for such a great relaxing time.we will be back.

Went there last year great holday a few teething problems nothing to worry about but this year well another matter

Pool wasn't cleaned, every day children got infection broken light inside the pool left dangling by the live wire, broken tiles around the pool so the children could cut and probably break a leg.

Cleaner changed sheets and towels when she felt like it, management were rubbish, hey we are not posh but hey come on they are taking the mickey.

The rep for holidays 4u was poor didn't care, but the people who stayed there were great.

Up to you people take your chance but this is'nt 3 star more like 1

A very clean hotel the people are very friendly.
I recommend it.

The rooms are basic but clean. Cleaning staff in most days and do very good job.

The apartmnents are a distance away from main town centre but doesn't take long to walk down.

The staff are friendly, will do anything for you. Very helpful. Fun to be with and great with kids.

Not much entertainment but when we asked they put on Turkish night which was such great fun!!

I would love to go back again.