We were in room 546, complained via complaint card on door, ignored the 1st one, put the 2nd one back on the inside of the door twice. Complained a total of 9 times to hotel. They knew they couldn
Travel operator: THOMAS COOK
Travel operator: thomas cook
We arrived at the hotel and were very very impressed with the hotel, the reception area was amazing, all glass and marble, the poshest hotel i have been too. we had a porter take our suitcases to our hotel room.
The hotel room was very nice, carpet floor instead of marble, which i prefered. We have a fridge with drinks in for our arrival. We had a TV which had Turkish Sky. And a few english channels. Not complaining about the TV as you go on holiday to see Turkey not watch TV.
The room was very clean, maids changed the bed sheets every night, changed the towels, washed down the balcony. A few nights we went to our room and the maids had made heart shapes out of the towels, which was very romantic.
The food was good. A big range of food, so if there was something you didnt like, plenty of other things to choose from. The waiters in the hotel were very efficent, they would show you to a table, get you drinks straight away, as soon as you have finished with your plate, it would be taken away straight away.
The drinks were there local beer called Efes, which was very nice. Spirits were good, very strong though, be warned.
The hotel staff were all very polite, all spoke excellant english, and very helpful.
The best part about the hotel was the entertainment. Me and my boyfriend loved it. Every day they would play games with the adults around the pool area, so if you or your partner didnt want to play, then you could watch easily from your sunbed. They played music throughout the day on loud speakers. The evening entertainment was excellant. You have to bare in mind that these entertainers get paid about
Travel operator: Thomson
the 1st weeks there was plenty of staff around the dining area and bar second week was poor 1 of the managers did'nt understand when i asked for a shandy i asked for lemonade and got orange very very disapointed with my time there wont be going back nor would i recomend it to anyone
Travel operator: regal holidays
As soon as me, my husband and 2 kids walked through the hotel doors we saw beautiful sight of glass and marble floors. Our room was on the 5th floor and our room didn't have any air condition,I was very dissaponted coming into a room with hot air after hours of travelling. My kids Gregor and Ben were starving and the hotel had nothing to eat/vending machines,luckly we had brought some brittish food in our cases and a toster ect. In the morning of we went down to the reception and complained about our air condition not working the hotel staf at the reception didn't really care.
If you wanted a sunbed you had to get up at 5-6 am. The meals were the same every night and that bored us for the whole 2 weeks we were there and the food was discusting,that lead us to eat out for the rest of our holiday. The cleaners were ok but not once was our balcony swept while we were there.
Travel operator: thomas cook
There is two big pools only thing is there are both deep no good for children
snack bar consists off cheese burgers burgers sausages chips and yummy chicken burgers plus salad all theses served round the pool
lunch we didn
Travel operator: DIY HOLIDAY
All in all a bargain holiday whihc was full of fun. Just what we wanted and needed as a family.
Travel operator: REGAL
The food here was ok you don
Travel operator: FREE BIRD
On the first night the air con went off in the middle of the night so i got out of bed and turned it back on not impressed by my broken sleep. The room was boiling and when i went for a drink from my minibar found it was not cold. I complained of these main 2 things all week to the hotel staff, my rep and even phoned home to jetsun. Nothing was done about it. So i had 7 nights of broken sleep having to get up and turn the air con back on. It was not only my room, the hotel was obviously trying to budget its electric bill as every room in the hotel was turned off not only in the middle of the night but also at intervals during the day!
All week somebody was around reception area complaining about something. We found this quite stressful and never relaxed the whole time there.
There is no Dove handwash/shower stuff in the bathrooms as described just some smelly pink stuff.
The water in my room was yellow and sludgy on the sunday and monday no amount of complaining sorted this out! I had to shower in the room the other half of my family were staying in.
From the ever-so low chimney there was black soot falling onto the balcony so we couldn't go out with bare feet and if you went out with shoes on you would walk it in to the carpeted room and then into your bed.
In the 7 days we stayed my room was cleaned once. (The rooms were also dirty on arrival) The maid did not even give us clean towels or loo roll, we had to help ourselves from the trolley left lying around the fifth floor.
The hotel was overbooking guests and putting them up in its sister hotel pineta park for 2 days then bringing them over when a room was available.
Two couples had to share one room as the hotel was full. Two couples sharing double beds in one room!!
On the monday the reception area became full about midday as the chimney had leaked diesel over the pool area and over some guests and there belongings, causing uproar.
The staff/management on reception were so rude if you were complaining and the phone rang they would answer it and igonre you for a while. This happened many times to us and other guests.
On the wednesday a girl of about 12 years old cut her mouth whilst eating breakfast as there was a piece of glass in her egg. The blood was horrific.
The food was not edible. Whatevever was served for breakfast was given for lunch and whatever was left over from luch was given in the evening.
The entertainment was 4 people dressing up and playing with adults only.
My children were so bored, thank god for the pool.
We have travelled well and have visited Gran canaria, lanazarote, tenerife, dominican, jamaica, barbados, st lucia, crete, dubai, florida, egypt, portugal, majorca, italy, prague but never ever have i stayed in such appalling conditions. This was my first and last visit to Turkey. I would be to afraid other hotels there are like this one.
I wish i had taken time to read reviews like the ones on this site and saved myself and my family a stressful, boring week and of course the
Travel operator: jetsun
Travel operator: on the beach
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